Business Support Officer

Job Description

• Work collaboratively and support other colleagues (as required) to deliver Team Plans and Corporate Plan.

• Take a collaborative approach to delivering business/technical support across property & economic development teams supporting colleagues to deliver positive outcomes beyond traditional service boundaries where required and directed by encouraging the sharing knowledge, experience and resources across teams in the council

• Contribute and support the development and delivery of the Council’s strategies and policies as required

• To work on cross cutting corporate issues/projects as required

• To work collaboratively with colleagues across the council to promote a culture of continuous improvement and good governance

• To promote an open and supportive culture which maximizes the potential of employees across the council and encourages inclusivity, innovation and high performance

Responsibilities

• Provide comprehensive technical support service to the service including carrying out a range of administrative and data/customer management tasks. These include supporting processes to/for:
• Ensuring orders are raised and track raised work orders or management instructions
• Assisting with instructions to NCSL
• Ensuring data is correct and up to date
• Liaising with tenants
• Performance reporting

• Support and assist service managers to ensure that initial complaints, councillor enquiries, MP enquiries and FOI requests received are processed in accordance with council service standards

• Develop effective working relationships with residents, tenants, councillors, officers and other stakeholders in relation to the service, including giving advice and technical support as required

• Assist in monitoring, developing and implementing practices/processes to ensure compliance with statutory requirements and improve customer service

• Assist in the design/delivery of projects to improve customer service and/or reduce levels of expenditure

• Assist in the delivery and monitoring of performance objectives and the collation of performance data (internally/externally) for the service

• Working under direction, plan and execute project work which may vary in duration and may involve work of a statistical nature

• Operate systems and procedures to process face to face, telephone and written enquiries and utilise IT and new technology to maximise office efficiency and service delivery

• Provide a professional and positive first point of contact for face to face, telephone and written enquiries at the customer contact point

• Provide appropriate advice (verbal and in writing) in accordance with standard operating procedures, policies and legislation operated by the service

• Proactively contribute to change management by taking a systems thinking approach in order to identify areas for improvement

• Deal with queries, liaising with internal and external contacts and providing advice and guidance where required

• Assist in delivery of services in accordance with key performance indicators, service standards and quality systems

• Lead on work priorities set by the Property Project Team Leader

• Look for opportunities to bring in income streams into the council and horizon scanning for digital/business opportunities, innovation and efficiency savings across the council

• Comply with relevant statutory legislation in relation to roles/duties

Skills Required

• Demonstrable experience of providing efficient and effective administrative/technical support to professional teams and senior managers in a busy office environment including raising orders, monitoring budgets and supporting budget forecasting

• Experience of working in a customer facing role dealing with customers both remotely and face to face (verbal and written)

• Experience of organising meetings and taking accurate notes

• Experience of diary management for colleagues

• Experience of carrying out research and producing reports (under instruction)

• Experience of accurate data entry and methodical database/systems management

• Experience of using:

• MS Office Word / Excel / Outlook

• Excellent IT skills and computer literacy

• Experience of handling confidential and sensitive information/data

• Knowledge of the Built Environment

Educational Requirements

• Educated to A level or equivalent or equivalent training and experience in a similar environment

• Evidence of continuing personal development

Sponsorship

Please note that this position is not eligible for visa sponsorship. Applicants must have the right to work in the UK at the time of application and for the duration of their employment.

Why work for us

Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.

To find out more about working and living in Norwich Home | Work in Norwich.

The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve, to find out more about what it is like to work in local government visit Working in local government - #LocalGov Careers - Youth Employment UK

We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.

Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.

Equal Opportunities Policy 

The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.

Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.

Benefits

We offer our employees a competitive pay and benefits package and are proud to have the Living Wage accreditation. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.

• All employees are eligible to join the Local Government Pension Scheme (LGPS)
• Paid holiday entitlement starts at 27 days per annum and increases with length of service to a maximum of 34 days per annum. This is pro rata for part-time employees
• In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
• Norwich City Council supports its employees through the provision of occupational health and employee assistance support