Customer Contact Apprentice
Customer Contact Apprentice
Norwich City Council employs 650 people who have chosen to work in local government because they care about our fine city and our residents.
Our apprenticeship programme offers a great route into a professional career in local government customer service and administration. You’ll be working as a member our customer contact or customer support teams, depending upon your experience.
No two days are the same, so we are looking for someone who is flexible and able to work to tight deadlines and ensure that you can get jobs done as part of a team, but also working independently.
Responsibilities
Leading digital
- Be central to our digital first approach. Learn to provide customers with advice and support to enable them to access our services online.
Teamwork and continuous improvement
We will help you develop your skills to:
- work as part of a team, providing support to colleagues to contribute to enhanced team performance
- develop productive working relationships with colleagues and stakeholders
- identify and communicate issues to provide continuity of service and consistency of output
- Work collaboratively and support other colleagues (as required) to deliver Team Plans and Corporate Plan.
Performance management
- Fulfil individual targets to contribute to team performance. Deliver the service in accordance with key performance indicators and service standards.
Why work for us
Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.
To find out more about working and living in Norwich Home | Work in Norwich.
The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve, to find out more about what it is like to work in local government visit Working in local government - #LocalGov Careers - Youth Employment UK
We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.
Equal Opportunities Policy
The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.
Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.
Benefits
We offer our employees a competitive pay and benefits package and are proud to have the Living Wage accreditation. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
- All employees are eligible to join the Local Government Pension Scheme (LGPS)
- Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees
- In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
- Norwich City Council supports its employees through the provision of occupational health and employee assistance support
