Housing Officer Tenancy Management
Housing Officer Tenancy Management
This is an exciting and challenging role for someone with experience of working in a housing focused or similar role. Using your knowledge of council policy and appropriate legislation, you will provide council tenants with information, advice, and guidance to support and enable them to sustain their tenancies and contribute to the maintenance of a safe neighbourhood.
With around 15,000 homes, Norwich City Council is one of the largest stock-holding authorities in the country. This is a great opportunity to work with our tenants to really make a difference to their lives.
You will have good communication skills and be able to deal sensitively and objectively with people with a wide range of needs. The role requires you to be a competent multi-tasker with the ability to prioritise casework. You will also need to be able to work independently as well as being a good team player in a multi-agency environment.
The Council offers the opportunity to work with great people who are proud to serve our city. We offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.
The Council recognises that our employees are our most important asset and that the quality and commitment of our people is crucial to our success.
If you are ready for your next challenge and want to work somewhere where you can make a real difference, we want to hear from you.
Job Description
Within the framework of the neighbourhood model, council policy and appropriate legislation, provide council tenants with information,advice, and guidance in order to support and enable them to sustain their tenancies and contribute to the maintenance of a safe neighbourhood.
The initial firtst eight months of this role will be focused upon compliance related work for Gas and Electrical safety, this could invole attending court and executing warrants and attending surveys. After this point you will focus on tenancy management responsibilities.
Responsibilities
- To provide a needs led, proactive tenancy management service producing the best possible outcomes for tenants, and other stakeholders.
- Encourage and support people to make informed, practical and achievable decisions about their housing options and solutions.
- Provide or signpost to appropriate support to tenants dealing with housing and housing related issues through serious life events.
- With the support of the Team leader manage a case load of tenancy management issues by assessing risk and using discretion and guidance to develop interventions in partnership with tenants, aimed at ensuring tenancies are sustainable prioritising and targeting resources to achieve results.
- In particular, on a needs basis carry out visits as required to support and help sustain successful tenancies including:
Skills Required
The post-holder will need excellent IT and customer service skills, enjoy working as part of a team and be able to manage their own workload.
This is a fast moving environment and the post-holder should be able to demonstrate a positive and flexible approach, have the ability to multi-task and work well under pressure.
The nature of the role requires a confident communicator with an excellent telephone manner and strong inter-personal skills.
Why work for us
Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.
To find out more about working and living in Norwich Home | Work in Norwich.
The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve, to find out more about what it is like to work in local government visit Working in local government - #LocalGov Careers - Youth Employment UK
We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.
Equal Opportunities Policy
The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.
Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.
Benefits
We offer our employees a competitive pay and benefits package and are proud to have the Living Wage accreditation. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
- All employees are eligible to join the Local Government Pension Scheme (LGPS)
- Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees
- In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
- Norwich City Council supports its employees through the provision of occupational health and employee assistance support
